Thank you for choosing to store with Swift Storage and abiding by our Facility Rules:
For 24/7 assistance with access to your storage unit, reach us at our Access Support Hotline: 1300 173 731
Office Hours
Swift Storage customer care team are available via phone Monday to Friday 8am – 5pm, Saturday 9am – 4pm
We are closed Sunday and Public Holidays
Outside Office Hours
– Send us an email at [email protected] and expect a response by the next business day
– Browse our comprehensive Help Centre and FAQ section for quick answers.
Access Hours
You can book and access your storage unit instantly from 5:00 AM to 10:00 PM, every day of the year.
Accessing the Facility
Please be aware persons entering the premises do so at their own risk. Customers store at their own risk and should follow our reasonable directions.
In and Around the Facility
For your safety, do not place objects in front of roller doors or gates. Gates, roller doors and other access doors may close without warning and should not be obstructed.
There are shared zones throughout the Facility so please be aware of others, take care and when driving adhere to the 10km speed limit around the Facility. Pedestrians should be aware of vehicles moving around the Facility.
This Facility is alarmed and monitored at all times.
Please be considerate of others. Aggressive, abusive or any antisocial behavior will not be tolerated.
Smoking is not permitted at this Facility. Pets and animals are not permitted this Facility.
Your Storage Unit
You must secure your storage unit a Bluetooth-enabled locking device, and secure any of the Facility's gates / doors that you use from unauthorised entry.
The Facility's common areas are under continuous CCTV surveillance. The inside of your storage unit may be visible on camera if the door to your storage unit is open.
You must not store hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable or living goods or goods that pose a risk to any property or person. This includes lithium-ion batteries or items containing lithium-ion batteries.
You must not access the Facility’s electricity supply via power points, extension leads or other measures. Please contact the Office should you require a power supply.
Your Goods
You must not leave any goods unattended in a common area of the facility.
Fees
Storage fees must be paid on time. Failure to pay on time will incur late fees and your access to the Facility will be suspended. Please contact the Office should you need to discuss outstanding payments.
The Facility has the right to sell your goods if you do not pay your storage fees in accordance with your self storage agreement.
Cancellation Fee
If you book and pay in advance and change your mind, you can cancel before your move in date and we will refund you for the unused storage rental paid less an early termination processing fee of $50 (including GST).
Your Details
Please notify us within 2 business days if your contact details, or the contact details of your Alternative Contact Person change.
Moving Out Notice
Please inform us at least 7 days before your next billing cycle (which coincides with the anniversary of your move-in date) if you plan to vacate your storage unit.
Unit Clearance Requirements
Ensure that all your belongings are removed from the unit, leaving it empty and clean. Once cleared, please send a photo of the empty unit either via email to [email protected] or by texting it to 0482 081 456.
Caravan, Boat, and RV Storage Bays Rules:
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Dump Point for Black Water: When using the dump point for black water, please wash down the area once used with the hose provided. This ensures cleanliness and hygiene for everyone's convenience.
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Power Supply for Caravan Storage Bays: The power supply in caravan storage bays is intended for trickle charging batteries. Please use it responsibly and avoid overloading the system.
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Wash Down Bay: If using the wash down bay, remember to supply your own hose and keep the area clean as you found it. This helps maintain a pleasant environment for all users.