How can we help you?

If you need answers you’re in the right place. Please check the frequently asked questions below or use the search bar above to find an article based on your issue.

What unit size is right for me?

Sign up in minutes. Book your unit. Access the facility all through the magic of your Swift digital key.    

Our centres are open from 5AM to 10PM, 7 days a week but we know sometimes there might be a reason to access Swift after hours. Simply fill out your details here and our team will get in touch straight away.     

Check out our size estimator and you’ll get a great idea of what size unit you’ll need. You can always change to a larger or smaller unit in the future too, if your requirements change.     

The easiest and quickest way is to book online. In a few clicks, you can get your unit booked and it’ll be ready to move in immediately!     

Our facilities have Security Lighting, Security Fencing, Security Patrols, Video Surveillance, Electronic Gates and Security Alarms.     

Of course! Simply login to your account and click on the billing tab to update your card details and settle any outstanding invoices.

We accept all major debit and credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.        

Login to your account and click on the billing tab to update card details and contact info.           

Payable by the Storer on demand if Swift Storage reasonably determines that the Space requires cleaning   

Applied 7 days after due date. Payable each time a Storage Fee payment is late        

Initial request setup fee – $20 one off fee (including GST)   

As a customer of Swift Storage, it’s important to know that your goods ARE NOT insured with us and Swift Storage is unable to offer you insurance for your goods.     

Whilst Swift Storage has insurance on our facilities, this does not include insurance cover for your goods. Anything that you put into storage is your sole responsibility and is stored at your own risk.     

Swift Storage recommend that you have adequate insurance cover for your goods whilst they are stored with us. Even with our high level of safety and security, accidents and natural disasters can occur.     

Our motto is, if it’s worth storing, it’s worth insuring.     

So what can you do?     

The best place to start would be to talk to your home and contents insurer, business insurance or an insurance broker to see if they can help. Whilst some home and contents policies cover goods while in storage, each insurance company and policy will have different requirements and coverage so you will need to check with them first.     

Having insurance for your goods will give you peace of mind, knowing that if anything does go wrong you are covered financially.  

If you do not have adequate insurance in place, you accept any loss or damage to your stored goods at your own risk and expense. You will have no claim against Swift Storage if your goods are damaged.

You need to give us 7 days or more notice before your next billing date if you wish to move out of your unit. You can get in touch via email, phone or by completing this short form. Once confirmed, all you need to do is text us a picture of your cleaned out and empty unit and you’re good to go! Thanks for storing with Swift.