Swift Storage is seeking a dynamic Customer Service Representative to join our team on a casual basis, offering a competitive hourly rate of $30 (inclusive Super). This work-from-home position is designed for individuals with over one year of customer care experience (either face to face or virtual) within the last two years.

The role focuses on handling all inbound communications, including emails, phone calls, and SMS, primarily during weekends and Mondays, ensuring prompt and effective customer assistance.

Core Responsibilities:

  • Efficiently manage all incoming emails, phone calls, and SMS, providing swift responses to customer enquiries, resolve customer issues, and assist new customers with general information regarding Swift Storage services.
  • Maintain detailed and accurate records of all customer interactions and inquiries. Use of CRM systems and other tools effectively.
  • Escalate complex issues as required to ensure thorough and accurate customer support.
  • Adhere to key metrics such as average handling time, quality assurance, roster adherence, and customer feedback to maintain high service standards.

Schedule:

  • Availability is required on Saturdays to Mondays, with potential additional days during the week to cover holidays or as needed.

Key Requirements:

  • A proactive and resilient attitude with exceptional communication skills, both verbal and written.
  • Friendly and supportive personality
  • Maintain a positive and helpful tone in all interactions.
  • High degree of competency in using various software applications, CRM systems, and other tools. Proficient in Microsoft Office Suite.
  • Able to work independently and manage time efficiently in a remote environment.
  • Previous professional references.

Benefits:

  • Work from the comfort of your home.
  • Detailed training programme to ensure you're fully prepared for your role.
  • Supportive team environment that values collaboration and a positive attitude.

This position provides the advantage of working remotely, necessitating nothing more than a peaceful setting and a reliable internet connection. It presents a perfect match for driven individuals keen on adding value to our customer-centric team.

Keen to make your mark with a forward-thinking company? If you possess the qualities we seek, Swift Storage is eager to welcome you aboard. Take this chance to play a pivotal role in offering outstanding customer service. Submit your application today and become an integral part of our dedicated team!

Please send your CV and a cover letter outlining your interest in the role to [email protected]